Effective Dates:

Prices are effective August 1, 2013. Prices are subject to change without notice, but in no case are prices valid beyond one year of the effective date.

Custom Property:

Customer supplied emblems, chenille, tackle twill and letters are accepted and can be sewn on by Phoenix Lettering for a minimal charge of $4.00 per item. The following information must be included with the customer property - order number, customer contact information and placement sketch or diagram. All customer property must be enclosed in a secure envelope and mailed to Phoenix Lettering at the address below:
Phoenix Lettering - 4438 N. 35th Avenue - Phoenix, AZ 85017

Color:

Every effort is made to keep colors as close to Phoenix Lettering’s standards as possible. Unfortunately, no known dyeing process can assure perfect color match from one dye to the next. Phoenix Lettering can guarantee only that the jacket colors will match within commercially accepted standards of variation.

Cancellations & Order Changes:

Once the customer has entered the production status Phoenix Lettering, no cancellations or changes are permitted. Changes or cancellations made prior to the orders moving to production status are at no charge to the customer. Many customer order are moved to production status very rapidly to ensure prompt delivery dates. Once the order is in production, changes may not be possible. Occasionally changes may be made to the order for a nominal fee with Phoenix Lettering’s approval. Please call us at 602-246-4003 for assistance.

Custom Work:

Custom patches are non-cancellable and non-returnable. Name and graduation patches are considered custom.

Return:

All goods and products are custom made per order. Incorrect ordering of size, jacket options, color choice, patch wording, patch placement, etc. made by the buyer are not the responsibility of Phoenix Lettering. Unless Phoenix Lettering makes an error, the order cannot be returned. Shipping, delivery or quality claims must be made within 10 days after receipt of merchandise. No merchandise may be returned without a valid Return Authorization Number. In order to obtain an authorization for return, please submit request via email to admin@phoenixlettering.com. Any merchandise received without a valid Return Authorization Number will be refused and sent back to the customer at their expense. Soiled merchandise will not be accepted and will be returned to the customer at their expense.

Warranty:

All Phoenix Lettering products are guaranteed against defective workmanship or materials. Phoenix Lettering reserves the right to examine merchandise to determine, in it sole discretion, if the garment is in fact defective due to workmanship or materials.