SHIPPING & RETURNS

Shipping:

We use UPS transportation for all of our products. In the order process you can choose the shipping method you prefer and at the same time calculate a quote for the cost and time in transit. All shipments are sent from Phoenix Arizona. Please Note, UPS does not deliver to P.O. Boxes.

If you would like to ship to another address besides your own, you may do so during the checkout process. When you enter your order you will be asked for a “Ship To” address. This is the address where you order will ship to. This address does not have to be your own.

Returns:

All goods and products are custom made per order. Incorrect ordering of size, options, color choice, patch wording, patch placement, etc. made by the buyer are not the responsibility of Phoenix Lettering. Unless Phoenix Lettering makes an error, the order cannot be returned. Shipping, delivery or quality claims must be made within 10 days after receipt of merchandise. No merchandise may be returned without a valid Return Authorization Number. In order to obtain an authorization for return, please submit request via email to admin@phoenixlettering.com. Any merchandise received without a valid Return Authorization Number will be refused and sent back to the customer at their expense. Soiled merchandise will not be accepted and will be returned to the customer at their expense.